If you need to delete a user from your Agency account, it’s a straightforward process. Deleting a user won’t impact your data—the information in your environment is linked to your account, not the user.
Deleting a User from Your Agency Account
Go to the Office section.
Select Team Management to view the list of all users in your environment.
Locate the user you want to delete. Ensure you have Administrator permissions in Agency Office.
Click on the bin icon next to the user’s name.
A pop-up will appear for confirmation.
Click the red Delete user button to confirm.
Once deleted, the user will no longer have access to your Agency account, but their data will remain in your environment.